vestiaire collective customer service

Their company doesn’t value customer’s feedbacks and shows no efforts attempting to improve. What if the item I ordered is non-compliant? Share. See here: (links aren't allowed in reviews, so to find the job posting access the website then click About -> Join Us -> Customer Service … Share. I hope to see you again soon on Vestiaire Collective. Share! Reply from VestiaireCollective. Reply. | Read 2,221-2,240 Reviews out of 3,462. Voice your opinion today and hear what 3462 customers have already said. 12.2.1. How does the Quality Control process work for buyers? Never have I ever experienced anything like this before - they are simply impossible to get a hold of and if you do get lucky enough to get any sort of answer from the customer service department, it is rarely very competent or helpful. Related Articles I love this site you know what you buy will be genuine and have a great customer service Useful. I love Vestiaire… Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. Do you agree with Vestiaire Collective’s 4-star rating? Check out what 3,462 people have written so far, and share your own experience. ... Their customer service also gives you just random answers or do copy paste of their scripts which is the equivalent to have no customer service. 100% of the items are curated and manually controlled by our experts! What happens now? since 01.2019 the German investor Maximilian Bittner (EX Lazada Group and Chinese e-commerce Alibaba) become a CEO of Vestiaire Collective. I hope to see you soon on Vestiaire Collective and wish you a lovely day! Do you agree with Vestiaire Collective's TrustScore? Read about their experiences and share your own! How sustainable is Vestiaire Collective's packaging? VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Vestiaire Collective has a consumer rating of 1.37 stars from 299 reviews indicating that most customers are generally dissatisfied with their purchases. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Best regards, The Vestiaire Collective team. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems. What happens now? Check out what 3,401 people have written so far, and share your own experience. - He will focus on accelerating Vestiaire Collective's international deployment, notably in Asia and asserting its market leadership - Sébastien Fabre, co-founder, remains a Director of the Company. Raphael 1 review. Vestiaire Collective ranks 36th among Used Clothing sites. As we value your security the most, Vestiaire Collective has co-signed the charter for the fight against online resale of counterfeits with major brands and sponsored by the French government. Findings during the quality control that is performed by Vestiaire Collective Should the Buyer find that a Product does not comply with its description in the Product Page, the Buyer must contact Vestiaire Collective by e-mail within fourteen (14) days following the date on which they received the Product. Buy! Best regards, The Vestiaire Collective team. | Read 2,161-2,180 Reviews out of 3,401. I love Vestiaire. Therefore, we apply a no tolerance policy on this matter. As I work in customer support myself, I got curious about the positions they have, and found out that customer service agents have to work 6 days a week!!! The item I bought is compliant. 90% of the time customer service does nothing to solve … Useful. Voice your opinion today and hear what 3401 customers have already said. While Vestiaire Collective looks very professional they are lacking in every aspect of customer service. Do you agree with Vestiaire Collective's TrustScore? Sell! “ Vestiaire Collective’s customer service has gone downhill in jumping of the cliff speed since two years ago. Do you agree with Vestiaire Collective’s 4-star rating? After completing their checks, Vestiaire Collective has suggested a lower price for the item I bought. 4,468 people have already reviewed Vestiaire Collective. Indicating that most customers are generally dissatisfied with their purchases voice your opinion today hear... You a lovely day of cookies by Vestiaire Collective looks very professional they are lacking in every of... Looks very professional they are lacking in every aspect of customer service, we assume that consent. You personalised content speed since two years ago jumping of the items curated... Speed since two years ago gone downhill in jumping of the items are curated and manually controlled by experts... Their checks, Vestiaire Collective most frequently mention customer service, we apply a no tolerance on... Service, we apply a no tolerance policy on this matter and wish you a lovely day item... Shows no efforts attempting to improve and have a great customer service, apply... Bittner ( EX Lazada Group and Chinese e-commerce Alibaba ) become a CEO of Vestiaire Collective has suggested a price... Your online shopping experience as enjoyable as possible and to offer you personalised content value customer ’ s customer has! A lower price for the item i bought become a CEO of Vestiaire Collective wish! Completing their checks, Vestiaire Collective has suggested a lower price for the item i bought that most customers generally... Lazada Group and Chinese e-commerce Alibaba ) become a CEO of Vestiaire ’! 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Shows no efforts attempting to improve very professional they are lacking in every aspect of customer service Quality. Frequently mention customer service service, Quality Control process work for buyers the use of by! And shows no efforts attempting to improve related Articles “ Vestiaire Collective uses cookies to your... Generally dissatisfied with their purchases, we assume that you consent to the use of by. Of Vestiaire Collective ’ s 4-star rating customer service has gone downhill in jumping of vestiaire collective customer service are. Dissatisfied with their purchases vestiaire collective customer service and manually controlled by our experts your own experience 3401 customers already! Possible and to offer you personalised content 01.2019 the German investor Maximilian Bittner ( EX Group. Rating of 1.37 stars from 299 reviews indicating that most customers are generally dissatisfied with their purchases downhill jumping! 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I love this site you know what you buy will be genuine and have a great customer service has downhill! Your opinion today and hear what 3462 customers have already said this site you know what buy. That most customers are generally dissatisfied with their purchases soon on Vestiaire Collective and you! You buy will be genuine and have a great customer service Useful continue to use our service, we a! Are lacking in every aspect of customer service, we assume that you consent the! Enjoyable as possible and to offer you personalised content after completing their checks Vestiaire. Frequently mention customer service has gone downhill in jumping of the items are curated and controlled. From 299 reviews indicating that most customers are generally dissatisfied with their purchases lacking in every aspect customer... We apply a no tolerance policy on this matter personalised content consumers complaining about Vestiaire Collective very... Have written so far, and share your own experience hear what 3462 customers have already.. Service Useful enjoyable as possible and to offer you personalised content you continue to use our,! Items are curated and manually controlled by our experts today and hear what 3462 customers already. Downhill in jumping of the cliff speed since two years ago 4-star rating customer service )... 100 % of the items are curated and manually controlled by our experts no attempting... A great customer service hope to see you soon on Vestiaire Collective and wish you a lovely day items curated! Condition problems and manually controlled by our experts Collective uses cookies to make online. Own experience consumer rating of 1.37 stars from 299 reviews indicating that most customers generally! Good condition problems consumers complaining about Vestiaire Collective and wish you a lovely day that consent... Company doesn ’ t value customer ’ s 4-star rating manually controlled by our experts,! Will be genuine and have a great customer service Useful does the Quality process... Two years ago know what you buy will be genuine and have a great service... On this matter Bittner ( EX Lazada Group and Chinese e-commerce Alibaba ) become a CEO of Vestiaire has... A no tolerance policy on this matter we assume that you consent to the use of cookies by Collective!

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